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Home > Help > Picture Quality and Internet Speed.

Picture Quality and Internet Speed.

Experiencing freezing, buffering, or jumping pictures? These tips should help:

Freezing or stuttering picture:

This issue often arises due to slow internet speeds. You can check your internet speed in TVMucho by clicking the ‘Settings’ icon (located at the top right-hand corner of the screen) > ‘Troubleshooting’ > ‘Run Test’.

Recommended internet speed:

While you don’t need a super-fast connection, we recommend an internet speed of 5 Mbps for SD (standard)and 10 Mbps for HD (high definition) picture quality. Also, ensure your ping is less than 150ms and jitter is below 20ms. For the best experience, connect your device via a wired internet connection.

Troubleshooting picture quality:

  • If your internet speed is stable, but the problem persists, try logging out and then back into TVMucho.
  • If that doesn’t resolve the issue, try restarting your router by switching it off for 30 seconds before turning it back on.

Please note that compared to global streamers, TVMucho’s requirements are typically higher, with global streamers often functioning well with a 2-3 Mbps connection. If these solutions don’t resolve your issue, contact us via live chat or email at

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