A blank or white screen is often the result of a slow internet connection. You can test your internet speed here
. You can also run a speed test directly from within TVMucho. Click the ‘Settings’ icon (top RHS of screen) > ‘Troubleshooting’ > ‘Run Test’. You don’t need a super-fast internet connection for TVMucho, but an internet speed of 5Mbit or more is recommended.
If your Internet speed is stable but you are still experiencing issues with blank/white screens, read on for device-specific advice on how to resolve the issue. Internet browser, Windows.
Hold down the CTRL key and press F5 to refresh the browser window. Safari browser, iMac:
Hold down the CMD + R keys to refresh your Safari browser. Android or iOS app:
First, confirm which Operating System (OS) your device has installed: How to determine which OS my Android device is running
. How to determine which OS my Apple device is running
On Android devices, ensure you have Android 4.4.4 (released July 2012) OS or later. On Apple devices, ensure you have iOS 10 (released September 2016) or later. If your operating system is an earlier version, please update your device to a more recent OS before proceeding to the next step.
If updating your Android or Apple device's OS does not resolve the issue, close the TVMucho app by pressing the ‘Home’ button on your device.
Still having problems on Android? Clear the TVMucho app cache by following these steps:
1. Open the ‘Settings’ app on your Android device.
2. Locate and open the ‘Storage’ heading.
3. Tap the ‘Other Apps’ heading to see a list of your installed apps
4. Tap the TVMucho App > Clear Cache. Smart TV, Amazon Firestick or Android TV box:
First, confirm which Operating System (OS) your device has installed. On Android devices, ensure you have Android 4.4.4 (released July 2012) OS or later.
If updating the operating system (OS) does not resolve the issue, close TVMucho by pressing the ‘Home’ button on your device, then navigate to settings > apps, select TVMucho and then choose the option to clear cache and data.
If none of these solutions work, contact us via our live chat or email us at firstname.lastname@example.org
. Our friendly support staff will be happy to assist.