How can we help you today?

We accept debit cards, credit cards, PayPal and support in-app purchases.

If your TVMucho membership has expired, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

First, ensure that all the fields in the checkout are complete. If you miss one, the checkout will not allow you to continue with your transaction.

If you’ve completed all the fields and still getting an error, follow these steps:

1. Clear your internet browser cache. For step-by-step instructions on how to clear your browser's cache, read this: How to Clear Your History in Any Browser
2. Next, go to https://sat.tvmucho.com/checkout
3. Select 'Existing Client’, enter your email and your activation code.
4. Select your TV Membership package.
5. Ensure your details are up-to-date.
6. Proceed through the checkout to complete your order.

Still having problems? Try using a different browser, like Firefox, Safari or Opera, and run through the above steps again.

If none of these solutions work, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

New members can register online via the TVMucho website or directly on our Android or Apple apps after downloading them from the Google Play Store or Apple App Store. Alternately you can sign up by going to: https://sat.tvmucho.com/app/tvmucho

Once you have signed up, you will receive an activation code via email. Use this to sign in to your TVMucho account. If you forget it, you can reset it by clicking the ’Forgot code’ button at the bottom of the sign-in form.

Find out more about TVMucho membership.

When you sign up for TVMucho, you get access to a free TV trial to get an idea of how things work.

We hope you enjoy TVMucho, and that you will consider upgrading to one of our premium memberships which offer unlimited TV time and 7-day recordings (50h)*.

*Recordings provided by Later.

All TVMucho Memberships give you access to 57 UK, 11 Irish and 23 French Free-to-air TV channels and a free TV Guide.

For 'free trial' members, this is limited to 15 min TV every day on a single screen.

Customers who upgrade to 'Expat TV' or 'Family TV' membership gain unlimited TV time and 7-Day Recordings (50h)* so they can record TV programs and catch-up later. 'Family TV' members also benefit from up to 4 screens. Perfect for families and multiple-occupancy households.

Find out more about TVMucho membership.

*Recordings provided by Later.

We offer three membership types: ‘free trial’, ‘Expat TV’ and ‘Family TV’.

Our ‘free trial’ package is completely free. Sign up to get 15 min free TV every day. If you want unlimited TV time, or to use TVMucho on more then one device at the same time, you’ll need to upgrade to one of our premium memberships - ‘Expat TV’ or ‘Family TV’.

TVMucho ‘Expat TV’ membership offers unlimited TV time and 50x 7-day recordings so you can schedule to record a programme and catch-up later. You can pay monthly or annually, with annual membership saving 40%. ‘Expat TV’ membership works on one device. If you need more, choose ‘Family TV’.

TVMucho ‘Family TV’ membership has all the benefits of ‘Expat TV’ membership - unlimited TV time, 50x 7-day recordings - but works on up to four devices simultaneously. Perfect for a family or multi-person households. You can pay monthly or annually, with annual membership saving 40%.

Find out more about TVMucho membership.

You can take out as many premium 'Expat TV' or 'Family TV' TVMucho memberships as you require. However, we limit the number of free 'free trial' memberships to 1 per household.

Find out more about TVMucho membership.

Upgrading your TVM Membership is easy. Just go to https://sat.tvmucho.com/checkout and follow the on-screen instructions.

You can also upgrade directly from TVMucho and click on the ‘My Account’ icon (TV symbol). Now click the ‘Membership’ button/icon and choose your membership. Follow the instructions to finish your secure payment.

IMPORTANT: If you decide to buy a new membership, and NOT upgrade your existing membership (e.g. buying an annual TVMucho ‘Expat TV’ membership while you are currently on a monthly TVMucho Expat TV’ membership), please ensure you cancel your old TVMucho membership after purchasing the new one. This will ensure you don’t get charged twice.

For security reasons, please contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

Our checkout is highly secure and uses the most advanced and respected payment processors - Stripe, PayPal and in-app purchases provided by the platforms you are purchasing TVMucho on, such as Apple, Google and Amazon.

Rest assured that TVMucho will never share your email or any other personal data with others. Our business model is based around providing instant satellite access to free-to-air TV channels, not selling your personal data.

No. We do not store or have access to any of your credit/debit card or PayPal information. Your payments are going directly through secure payment processors operated by PayPal and Stripe, so there is no need to worry.

Yes, we are. TVMucho does not broadcast, re-transmit, re-stream, redistribute, add advertisements or otherwise alter any content. We do not offer a catch-up service that contravenes existing laws. Instead, our service equips our members with legal technology for individual use. Our only financial benefit is the nominal fee we charge our members that pays for the equipment and service provisioning.

Learn more about how TVMucho works.

If you receive a popup in TVMucho saying you are located outside the satellite footprint, don’t worry. We recommend you enable Liberte VPN on your device. (It’s free and easy to use).

Once enabled, you won’t need to do this again on your device. Simply move the slider to ‘ON’ when you see the popup asking you to enable the VPN, and you’re all set. If you wish to switch off the VPN, you can do so at any time from within your ‘Settings’.

NOTE:

• Liberte VPN connects with all TVMucho memberships free of charge, forever.
• A VPN, or Virtual Private Network, is a legal tool that protects using encryption. We - and Pzaz TV - guarantees no one has unauthorised access to your data.

To reset your password, navigate to “My Profile & Settings” and click “Change” next to the password field. You will be prompted to confirm your existing password before entering and reconfirming your new password.

If you haven't received your TVMucho welcome email, your email service might have mistaken our email for 'spam' (junk email). All email services have a separate Spam or Junk mail folder, so check yours to see if it's there.

If you still can’t find your welcome email, there is a chance you might have mistyped your email when signing up. Contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

First, try entering your TVMucho activation code without spaces between the letters. If you are having difficulties typing the letters, try a different device. We know it can be hard to switch from letters to numbers on your Android TV Box, for example, so try entering your activation code on a PC or mobile.

If you are still having problems entering your activation code, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

If you receive the error message “Wrong code. Try again or click “Forgot Code’ to recover it” then reset your activation code by clicking the “Forgot Code” button at the bottom of the sign up form.

If you received another error message, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

You’ll need to reset your activation code. Here’s how:

1. Open the TVMucho player - https://sat.tvmucho.com/
2. Click “SIGN UP NOW” in the pink banner at the top of your screen.
3. At the bottom of the sign up form you’ll see the message “Already have a TVMucho Account?” and a “Sign in” button. Click “Sign in”.
4. At the bottom of the form you’ll see a grey button - “Forgot code?” Click this button and enter your email address.
5. Follow the instructions in the email sent to your inbox to reset your activation code.

Like most online services, we have security systems in place designed to detect and help prevent fraud. If you accidentally use the wrong login several times in succession, your TVMucho account will automatically lock. Don't worry. After a few minutes, it should unlock itself.

If you can’t remember your login details or you cannot get access to your TVMucho account, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

A blank or white screen is often the result of a slow internet connection. You can test your internet speed here. You can also run a speed test directly from within TVMucho. Click the ‘Settings’ icon (top RHS of screen) > ‘Troubleshooting’ > ‘Run Test’. You don’t need a super-fast internet connection for TVMucho, but an internet speed of 5Mbit or more is recommended.

If your Internet speed is stable but you are still experiencing issues with blank/white screens, read on for device-specific advice on how to resolve the issue.

Internet browser, Windows.
Hold down the CTRL key and press F5 to refresh the browser window.

Safari browser, iMac:
Hold down the CMD + R keys to refresh your Safari browser.

Android or iOS app:
First, confirm which Operating System (OS) your device has installed:
How to determine which OS my Android device is running.
How to determine which OS my Apple device is running.

On Android devices, ensure you have Android 4.4.4 (released July 2012) OS or later. On Apple devices, ensure you have iOS 10 (released September 2016) or later. If your operating system is an earlier version, please update your device to a more recent OS before proceeding to the next step.

If updating your Android or Apple device's OS does not resolve the issue, close the TVMucho app by pressing the ‘Home’ button on your device.

Still having problems on Android? Clear the TVMucho app cache by following these steps:
1. Open the ‘Settings’ app on your Android device.
2. Locate and open the ‘Storage’ heading.
3. Tap the ‘Other Apps’ heading to see a list of your installed apps
4. Tap the TVMucho App > Clear Cache.

Smart TV, Amazon Firestick or Android TV box: First, confirm which Operating System (OS) your device has installed. On Android devices, ensure you have Android 4.4.4 (released July 2012) OS or later.

If updating the operating system (OS) does not resolve the issue, close TVMucho by pressing the ‘Home’ button on your device, then navigate to settings > apps, select TVMucho and then choose the option to clear cache and data.

If none of these solutions work, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

If you are having issues switching devices, try waiting 3 minutes between logging out on one device and signing in on another. If this does not work, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

A freezing or jumping picture is often the result of a slow internet connection. You can test your internet speed here. You can also run a speed test directly from within TVMucho. Click the ‘Settings’ icon (top RHS of screen) > ‘Troubleshooting’ > ‘Run Test’. You don’t need a super-fast internet connection for TVMucho, but an internet speed of 5Mbit or more is recommended.

If your Internet speed is stable but you are still experiencing issues with freezing or jumping pictures, try logging out and back into TVMucho. Failing that, restart your router by switching it off for 30 seconds before switching back on.

If none of these solutions work, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

If you see the message "Oops. Too many people are using your account right now.", sign out of TVMucho on all your devices. If this does not remedy the situation, you may need to upgrade to a TVMucho ‘Family TV’ membership which supports up to 4 devices; perfect for families and multiple-occupancy households. Find out more about TVMucho membership.