How can we help you today?

Do you have any questions regarding our product or services?
Please have a look at the frequently asked questions below.

Type your question below.

Select a topic.

Select a topic

Select a topic Channels & Countries Extra Features Supported Platforms Performance Memberships Sign up Billing & Payment Privacy & Security Recordings Managing my Account Troubleshooting

Channels & Countries

Extra Features

Supported Platforms

Performance

Memberships

Billing & Payment

Privacy & Security

Recordings

Managing my Account

Troubleshooting

Select a Question

We accept debit cards, credit cards, PayPal and support in-app purchases.

First, ensure that all the fields in the checkout are complete. If you miss one, the checkout will not allow you to continue with your transaction.

OK, sure you've completed all fields? Follow these steps:

1. Clear your internet browser cache. For step-by-step instructions on how to clear your browser's cache, read this: How to Clear Your History in Any Browser
2. Next, go to https://sat.tvmucho.com/checkout
3. Select 'Existing Client’ enter your email and your activation code.
4. Select your TV Membership package.
5. Ensure your details are up-to-date.
6. Proceed through the checkout to complete your order.

Still having problems? Try using a different browser, like Firefox, Safari or Opera, and run through the above steps again.

If none of these solutions work, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

If your TVMucho membership has expired, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

Select a Question

All TVMucho Memberships give you access to 57 UK, 11 Irish and 23 French Free-to-air TV channels and a free TV Guide. View our channels.

TVMucho works in any country, on mobile, tablet, PC, TV, box or stick. All you need is a stable internet connection with a minimum of 2 Mbps for SD (standard) picture quality, and 5 Mbps for HD (high definition) picture quality. For optimum performance, ensure your device is connected to WiFi or a wired internet connection.

Select a Question

Yes, your TVMucho membership includes a free TV guide, which you can access on the 'GUIDE' tab in the TVMucho app. View our channels.

No. Subtitles are only present if the program you are watching is subtitled.

Not currently. TVMucho is always looking to explore new ways to expand the features we offer our members. If you have any suggestions on how we might improve our service, contact us via our live chat or email us at support@tvmucho.com.

Select a Question

First, try entering your TVMucho activation code without spaces between the letters. If you are having difficulties typing the letters, try a different device. We know it can be hard to switch from letters to numbers on your Android TV Box, for example, so try entering your activation code on a PC or mobile.

If you are still having problems entering your activation code, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

If you receive the error message “Wrong code. Try again or click “Forgot Code’ to recover it” then reset your activation code by clicking the “Forgot Code” button at the bottom of the sign up form.

If you received another error message, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

You’ll need to reset your activation code. Here’s how:

1. Open the TVMucho player - https://sat.tvmucho.com/
2. Click “SIGN UP NOW” in the pink banner at the top of your screen.
3. At the bottom of the sign up form you’ll see the message “Already have a TVMucho Account?” and a “Sign in” button. Click “Sign in”.
4. At the bottom of the form you’ll see a grey button - “Forgot code?” Click this button and enter your email address.
5. Follow the instructions in the email sent to your inbox to reset your activation code.

Like most online services, we have security systems in place designed to detect and help prevent fraud. If you accidentally use the wrong login several times in succession, your TVMucho account will automatically lock. Don't worry. After a few minutes, it should unlock itself.

If you can’t remember your login details or you cannot get access to your TVMucho account, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

A blank or white screen is often the result of a slow internet connection. You can test your internet speed here. You can also run a speed test directly from within the TVMucho app. Click the ‘Settings’ icon (top RHS of screen) > ‘Troubleshooting’ > ‘Run Test’. You don’t need a super-fast internet connection for TVMucho, but an internet speed of 5Mbit or more is recommended.

If your Internet speed is stable but you are still experiencing issues with blank/white screens, read on for device-specific advice on how to resolve the issue.

Internet browser, Windows.
Hold down the CTRL key and press F5 to refresh the browser window.

Safari browser, iMac:
Hold down the CMD + R keys to refresh your Safari browser.

Android or iOS app:
First, confirm which Operating System (OS) your device has installed:
How to determine which OS my Android device is running.
How to determine which OS my Apple device is running.

On Android devices, ensure you have Android 4.4.4 (released July 2012) OS or later. On Apple devices, ensure you have iOS 10 (released September 2016) or later. If your operating system is an earlier version, please update your device to a more recent OS before proceeding to the next step.

If updating your Android or Apple device's OS does not resolve the issue, close the TVMucho app by pressing the ‘Home’ button on your device.

Still having problems on Android? Clear the TVMucho app cache by following these steps:
1. Open the ‘Settings’ app on your Android device.
2. Locate and open the ‘Storage’ heading.
3. Tap the ‘Other Apps’ heading to see a list of your installed apps
4. Tap the TVMucho App > Clear Cache.

Smart TV, Amazon Firestick or Android TV box: First, confirm which Operating System (OS) your device has installed. On Android devices, ensure you have Android 4.4.4 (released July 2012) OS or later.

If updating the OS does not resolve the issue, close the TVMucho app by pressing the ‘Home’ button on your device, then navigate to settings > apps. Select the TVMucho app and then choose the option to clear cache and data.

If none of these solutions work, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

If you are having issues switching devices, try waiting 3 minutes between logging out on one device and signing in on another. If this does not work, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

A freezing or jumping picture is often the result of a slow internet connection. You can test your internet speed here. You can also run a speed test directly from within the TVMucho app. Click the ‘Settings’ icon (top RHS of screen) > ‘Troubleshooting’ > ‘Run Test’. You don’t need a super-fast internet connection for TVMucho, but an internet speed of 5Mbit or more is recommended.

If your Internet speed is stable but you are still experiencing issues with freezing or jumping pictures, try logging out and back into TVMucho. Failing that, restart your router by switching it off for 30 seconds before switching back on.

If none of these solutions work, contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

If you see the message "Oops. Too many people are using your account right now.", sign out of TVMucho on all your devices. If this does not remedy the situation, you may need to upgrade to a TVMucho ‘Family TV’ membership which supports up to 4 devices; perfect for families and multiple-occupancy households. Find out more about TVMucho membership.

Select a Question

No.With one of our paid memberships you can watch as much TV as you have time for! If you want to watch on multiple devices at the same time, make sure to select the multi screen plan when buying your membership.

You can pay with your credit or debit card (Visa, MasterCard, American Express, and Discover Network) via the secure "Stripe payment gateway" or you can use your PayPal account.

Yes, we do, when you buy a TVMucho annual plan we offer it for only €71.88,- which comes down to only €5.99,- a month!

A membership includes the ability to watch all the channels that we can help you to access via our service. This means that if we update the infrastructure in the future to access new channels you will be able to enjoy those as well.

Our philosophy is to make your TV viewing experience abroad the best it can possibly be by providing access to the live FTA satellite streams. We provide professional infrastructure, server distribution networks, player software to install on all your devices, and a big team to continue maintaining, improving and providing support.
Our memberships are available at a very affordable price point. Our 1 hour a day is actually a trial version and we hope you will consider signing up for the full version because that helps to keep our membership fees low for everyone.

Select a Question

It sure is. If your device supports Chromecast, a Chromecast icon will display in the Player, allowing you to cast your screen to another with a click.

Of course, providing it’s an Android TV Box, Amazon Fire Cube or Fire Stick. Just be sure your box is running Android OS 4.4.4 or higher.

You can use any brand IPTV box running Android OS version 4.4.4 or higher.

Simply download the TVMucho app from Google Play Store.

TVMucho works on Android boxes running Android OS version 4.4.4 or higher.

We’re sorry, but TVMucho does not currently support Roku.

Absolutely. Simply download the TVMucho app from the App Store.

TVMucho works on all your devices; browser, box, stick, TV, laptop, pc, smartphone and tablet. View compatible devices here.

You bet. TVMucho works on all major internet browsers including Chrome, Edge, Firefox and Safari. Watch TVMucho on your browser here: https://sat.tvmucho.com/.

No need. TVMucho works on all your devices; browser, box, stick, TV, laptop, pc, smartphone and tablet. View compatible devices here.

The TVMucho app is not available in the Amazon Store at this time, but we do have an Amazon Fire app. We use an official process called "sideloading". Follow these steps to sideload TVMucho on your Amazon TV Fire Stick.

No, you don’t need a Smart TV to watch TVMucho. TVMucho works on all your devices; browser, box, stick, TV, laptop, pc, smartphone and tablet. View compatible devices here.

TVMucho has a dedicated app for Android Smart TVs. Simply open Google Play Store on your TV and search for TVMucho. Alternatively, you can sideload the TVMucho app on your Android TV.

Don’t own an Android smart TV? Don’t sweat it. You can watch TVMucho on Amazon Fire TV Cube or Stick, Android TV box or you can cast TVMucho to you TV.

Select a Question

To record TV programs from the ‘My Media’ tab, follow these simple steps:

1. Go to the ‘My Media’ tab.
2. Select the channel.
3. Find the programme you wish to pre-record.
4. Hover over and click the programme to schedule your recording.

That’s all there is to it. You’ll find both your scheduled and completed recordings under the ‘Media’ tab on desktop or ‘Recordings’ tab on mobile.

To record live TV programs from the ‘TV Player’, follow these simple steps:

1. Click the live programme you wish to watch.
2. In the TV player, click either the WATCH LATER or MY LIST button to schedule your recording.

That’s all there is to it. You’ll find both your scheduled and completed recordings under the ‘Media’ tab on desktop or ‘Recordings’ tab on mobile.

To delete a recording, follow these simple steps:

1. Go to the ‘Media’ tab on desktop or ‘Recordings’ tab on mobile.
2. Locate the recording.
3. Click the recorded programme. The programme will start playing.
4. In the Player menu, click the ‘Watch Later’ button.
5. When prompted, confirm you wish to delete the scheduled recording by clicking “YES”.

That’s all there is to it.

To delete a scheduled recording, follow these simple steps:

1. Go to the ‘My Media’ tab on desktop or ‘Recordings’ tab on mobile.
2. Locate the scheduled recording.
3. Hover over the scheduled recording and click the cloud icon.
4. When prompted, confirm you wish to delete the scheduled recording by clicking “Yes”.

That’s all there is to it!

Select a Question

Our checkout is highly secure and uses the most advanced and respected payment processors - Stripe, PayPal and in-app purchases.

Rest assured that TVMucho will never share your email or any other personal data with others. Our business model is based around providing instant satellite access to free-to-air TV channels, not selling your personal data.

No. We do not store or have access to any of your credit/debit card or PayPal information. Your payments are going directly through secure payment processors operated by PayPal and Stripe, so there is no need to worry.

Yes, we are. TVMucho does not broadcast, re-transmit, re-stream, redistribute, add advertisements or otherwise alter any content. We do not offer a catch-up service that contravenes existing laws. Instead, our service equips our membres with legal technology for individual use. Our only financial benefit is the nominal fee we charge our members that pays for the equipment and service provisioning.

Learn more about how TVMucho works.

Select a Question

When you sign up for TVMucho, you get 1 hour free TV every day as part of our 'Starter TV' membership. See it as your unlimited free trial.

We hope you enjoy TVMucho, and that you will consider upgrading to one of our premium memberships which offer unlimited TV time and 50x 7-day recordings.

This is a fair question. Free-to-air broadcasts come in unencrypted form that allow any person with the appropriate receiving equipment to receive satellite signals. But TVMucho is not a streaming or IPTV service; it’s an app that works like a virtual satellite receiver box.

Instead of mounting a satellite dish on your property, you are renting a virtual dish with TVMucho that works in a similar principle to a physical dish. The TVMucho app has operational costs for hosting, running and maintaining its services, as well as the costs of renting the receiving hardware on your behalf. Thus, in order to keep the quality of the service at high levels, we charge the minimal monthly membership fee that allows us to keep operating and providing you with our great service.

Learn more about how TVMucho works.

New members can register online via the TVMucho website or directly on our Android or Apple apps after downloading them from the Google Play Store or Apple App Store. Alternately you can sign up by going to: https://sat.tvmucho.com/activate

Once you have signed up, you will receive an activation code via email. Use this to sign in to your TVMucho account. If you forget it, you can reset it by clicking the ’Forgot code’ button at the bottom of the sign-in form.

Find out more about TVMucho membership.

If you haven't received your TVMucho welcome email, your email service might have mistaken our email for 'spam' (junk email). All email services have a separate Spam or Junk mail folder, so check yours to see if it's there..

If you still can’t find your welcome email, there is a chance you might have mistyped your email when signing up. Contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

For security reasons, please contact us via our live chat or email us at support@tvmucho.com. Our friendly support staff will be happy to assist.

Select a Question

All TVMucho Memberships give you access to 57 UK, 11 Irish and 23 French Free-to-air TV channels and a free TV Guide.

For 'Starter TV' members, this is limited to 1 hour TV every day on a single screen.

Customers who upgrade to 'Expat TV' or 'Family TV' membership gain unlimited TV time and 50x 7-day recordings so they can record TV programs and catch-up later. 'Family TV' members also benefit from up to 4 screens. Perfect for families and multiple-occupancy households.

Find out more about TVMucho membership.

We offer three membership types: ‘Starter TV’, ‘Expat TV’ and ‘Family TV’.

Our ‘Starter TV’ package is completely free. Sign up to get 1 hour free TV every day. If you want unlimited TV time, or to use TVMucho on more then one device at the same time, you’ll need to upgrade to one of our premium memberships - ‘Expat TV’ or ‘Family TV’.

TVMucho ‘Expat TV’ membership offers unlimited TV time and 50x 7-day recordings so you can schedule to record a programme and catch-up later. You can pay monthly or annually, with annual membership saving 40%. ‘Expat TV’ membership works on one device. If you need more, choose ‘Family TV’.

TVMucho ‘Family TV’ membership has all the benefits of ‘Expat TV’ membership - unlimited TV time, 50x 7-day recordings - but works on up to four devices simultaneously. Perfect for a family or multi-person households. You can pay monthly or annually, with annual membership saving 40%.

Find out more about TVMucho membership.

You can take out as many premium 'Expat TV' or 'Family TV' TVMucho memberships as you require. However, we limit the number of free 'Starter TV' memberships to 1 per household.

Find out more about TVMucho membership.

Upgrading your TVMembership membership is easy. Just go to https://sat.tvmucho.com/checkout and follow the on-screen instructions.

You can also upgrade in-app. Launch TVMucho and click on the ‘My Account’ icon (TV symbol). Now click the ‘Membership’ button/icon and choose your membership. Follow the instructions to finish your secure payment.

IMPORTANT: If you decide to buy a new membership, and NOT upgrade your existing membership p(e.g. buying an annual TVMucho ‘Expat TV’ membership while you are currently on a monthly TVMucho Expat TV’ membership), please ensure you cancel your old TVMucho membership after purchasing the new one. This will ensure you don’t get charged twice.

Select a Question

TVMucho uses 1 GB of data per hour. For this reason, we recommend connecting to WiFi or a wired internet connection for prolonged usage.

TVMucho 'Expat TV' and 'Family TV' membership benefits from HD (high definition) image quality; perfect for large screens. 'Starter TV' membership is limited to SD (standard definition image quality) which still looks great on mobile and tablet.

To enjoy TVMucho on more than one screen, you must upgrade to our TVMucho 'Family TV’ plan. Perfect for a family or multi-person households.

Find out more about TVMucho membership.

You can install TVMucho on as many TVs as you like. But if you want to watch TV on more then one TV at once, you must upgrade to our TVMucho 'Family TV’ plan. Perfect for a family or multi-person households.

Find out more about TVMucho membership.

TVMucho requires a stable internet connection with a minimum of 2 Mbps for SD (standard) picture quality, and 5 Mbps for HD (high definition) picture quality. For optimum performance, connect your device to WiFi or a wired internet connection.

You don’t need a VPN to watch TV with TVMucho.